At SportTruckPros.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your peace of mind. Please take a moment to review our return policy carefully:
1. Eligibility for Returns:
Items must be returned within 30 days from the date of delivery.
To be eligible for a return, the item must be in the same condition as when you received it: unused, unmodified, and in its original packaging.
2. Non-Returnable Items:
Special-made or custom-ordered products are non-returnable. This includes personalized items or products that were specially manufactured based on your specifications.
3. Restocking Fee:
For eligible returns, a 20% restocking fee will be applied to cover restocking and processing costs.
4. Return Process:
To initiate a return, please contact our Customer Support team at firstname.lastname@example.org. You will be provided with instructions on how to proceed. Ensure that the item is securely packed in its original packaging to prevent damage during transit.
5. Return Shipping:
You are responsible for paying the shipping costs for returning your item.
Please note that shipping costs are non-refundable.
6. Inspection and Notification:
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. We will notify you of the receipt of your returned item and the status of your refund within 7 business days.
If your return is approved, you will receive a refund for the purchase price, minus the 20% restocking fee and original shipping charges if applicable. Refunds will be issued using the original payment method. Please allow a reasonable processing time for the refund to reflect in your account.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
9. Contact Information:
For returns or inquiries, please reach out to our Customer Support team at email@example.com.
By placing an order on our website, you acknowledge and agree to this Return Policy. We reserve the right to modify or update this policy at our discretion. Please review this policy periodically for any changes.
Order Cancellation Policy
1. Cancellation Before Processing:
- You may cancel your order at any time before it is processed for shipping.
- No cancellation fees will be applied if the order is canceled before processing.
2. Cancellation After Processing:
- If your order has been processed for shipping, a 10% cancellation fee will be applied to cover restocking and processing costs.
- Please note that this fee will be deducted from your refund.